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Interested in speaking or reserving your slot on the agenda? Write to us at or apply for your preferred slot by clicking below.

12th December 2023

10:00AM - 10:05AM

Opening Remarks

10:05AM - 10:25AM

Keynote 1- Enabling a brand design system and Customer centric intelligent Onboarding.

  • Customer-centric banking business models for the future.

  • ​How to build personalised customer relationships that could be more powerful than ever possible.

  • Making a Shift From Transactional To Relational Experiences.

  • Intuitive onboarding experiences for the customers.

10:30AM- 10:50AM

Keynote 2- Challenges in Realizing Digital Onboarding.

  • Raise in complex fraud, a challenge to overcome for the banks.

  • Optimizing opening a bank account for multiscreen experience.

  • Bridging the gap with the technologies, fintechs and the banks.

  • Methods and importance of overcoming account takeover attacks.

  • Moving to smart onboarding over an analog process.

11:00AM - 11:20AM


11:20AM- 11:40AM

Keynote 3- Managing Fraud Detection:  What your consumers really want from their onboarding and brand experience.

  • Full integration between front and back office. Why are incumbent banks lagging behind?

  • Standardized processes to manage workflows and automate approvals.

  • How can you ensure high levels of acceptance and customer satisfaction, building brand trust without compromising security?

  • You want to keep consumers happy, but you can’t relax fraud prevention or you could be signing up scammers.

11:45PM - 12:05PM

Keynote 4- Role of KYC and AML compliance in seamless Identity Management.

  • Periodising the refresh of KYC.

  • Layering the e-KYC efficiently for a seamless customer onboarding.​

  • Intelligent Process Automation for KYC and other compliances.

  • Modeling resilience to KYC and AML norms.

12:10PM- 12:30PM

Keynote 5- Modernising the core onboarding process with technologies in 2023.

  • Understanding and overcoming struggles faced by banks due to outdated technology

  • Importance of sifting into a more relevant ecosystem powered by technology and automation.

  • Bridging the gap with the technologies, fintechs and the banks.

  • Turning the onboarding challenges into engagement opportunities. 

12:30PM - 12:50PM

Networking Break

12:55PM- 1:15PM

Keynote 6- Remote Desktop Attacks: not just a customer's problem

  • Understanding the state of hackers and remote desktop attacks in 2023.

  • Identifying the attacks on zero day and securing the customers. 

  • Use of AI and ML in combatting these attacks.

  • Exploring the solutions to fight remote desktop attacks.

1:15PM - 1:35PM

Keynote 7- Reducing Onboarding Friction with technology.

  • Design For The Customer, Not The data centre.

  • Leveraging Pre-Fill & Validation Services.

  • How saving applications can help customers onboard through, "Any Device, Any Channel, and Channel-Crossover".

  • Growing AI acceptance across the industry.

1:40PM- 2:00PM

Keynote 8- Seamless and automation-driven approach to KYC for good customer experience

  • How physical digital identity system can put users at risk due to over exposure of information?

  • How we can simplify the onboarding process as digital identity is multilayered and complex?

  • How Biometrics like Voice/Fingerprint/ Facial/Retina recognition,Palm/Hand/Breath/Blood Scan,DNA, Body scan, etc. affect the future of banking security?

  • Identity in a digital world: A new chapter in social contract.

2:00PM - 2:20PM

Networking Break

2:20PM- 2:50PM

Panel Discussion- TBA

3:00PM - 3:30PM


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