Digital Onboarding Forum
Top Onboarding Solutions, 2023 Year Round Off

Opening Remarks

Keynote 1- Enabling a brand design system and Customer centric intelligent Onboarding.

• Customer-centric banking business models for the future.

• ​How to build personalised customer relationships that could be more powerful than ever possible.

• Making a Shift From Transactional To Relational Experiences.

• Intuitive onboarding experiences for the customers.

Keynote 2- Challenges in Realizing Digital Onboarding.

• Raise in complex fraud, a challenge to overcome for the banks.

• Optimizing opening a bank account for multiscreen experience.

• Bridging the gap with the technologies, fintechs and the banks.

• Methods and importance of overcoming account takeover attacks.

• Moving to smart onboarding over an analog process.

NETWORKING BREAK

Keynote 3- Managing Fraud Detection:  What your consumers really want from their onboarding and brand experience.

• Full integration between front and back office. Why are incumbent banks lagging behind?

• Standardized processes to manage workflows and automate approvals.

• How can you ensure high levels of acceptance and customer satisfaction, building brand trust without compromising security?

• You want to keep consumers happy, but you can’t relax fraud prevention or you could be signing up scammers.

Keynote 4- Role of KYC and AML compliance in seamless Identity Management.

• Periodising the refresh of KYC.

• Layering the e-KYC efficiently for a seamless customer onboarding.​

• Intelligent Process Automation for KYC and other compliances.

• Modeling resilience to KYC and AML norms.

Keynote 5- Modernising the core onboarding process with technologies in 2023.

• Understanding and overcoming struggles faced by banks due to outdated technology

• Importance of sifting into a more relevant ecosystem powered by technology and automation.

• Bridging the gap with the technologies, fintechs and the banks.

• Turning the onboarding challenges into engagement opportunities. 

Networking Break

Keynote 6- Remote Desktop Attacks: not just a customer's problem

• Understanding the state of hackers and remote desktop attacks in 2023.

• Identifying the attacks on zero day and securing the customers. 

• Use of AI and ML in combatting these attacks.

• Exploring the solutions to fight remote desktop attacks.

Keynote 7- Reducing Onboarding Friction with technology.

• Design For The Customer, Not The data centre.

• Leveraging Pre-Fill & Validation Services.

• How saving applications can help customers onboard through, "Any Device, Any Channel, and Channel-Crossover".

• Growing AI acceptance across the industry.

Keynote 8- Seamless and automation-driven approach to KYC for good customer experience

• How physical digital identity system can put users at risk due to over exposure of information?

• How we can simplify the onboarding process as digital identity is multilayered and complex?

• How Biometrics like Voice/Fingerprint/ Facial/Retina recognition,Palm/Hand/Breath/Blood Scan,DNA, Body scan, etc. affect the future of banking security?

• Identity in a digital world: A new chapter in social contract.

Networking Break

Panel Discussion- TBA

TBA