Digital Onboarding Forum-
London, United Kingdom, 2024
Interested in speaking or reserving your slot on the agenda? Write to us at info@digitalonboardingforum.com or apply for your preferred slot by clicking below.
Day 1- November 13, 2024
9:00AM - 9:30AM
Registration and Network Onboarding
9:45AM - 10:00AM
Opening Remarks
10:00AM - 10:20AM
Keynote 1- Enabling a brand design system and Customer centric intelligent Onboarding.
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Customer-centric banking business models for the future.
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​How to build personalised customer relationships that could be more powerful than ever possible.
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Making a Shift From Transactional To Relational Experiences.
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Intuitive onboarding experiences for the customers.
10:30AM- 10:50AM
Keynote 2- Challenges in Realizing Digital Onboarding.
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Raise in complex fraud, a challenge to overcome for the banks.
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Optimizing opening a bank account for multiscreen experience.
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Bridging the gap with the technologies, fintechs and the banks.
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Methods and importance of overcoming account takeover attacks.
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Moving to smart onboarding over an analog process.
11:00AM - 11:20AM
COFFEE BREAK
11:20AM- 11:50AM
Keynote 3- Integrated Customer Onboarding
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Full integration between front and back office. Why are incumbent banks lagging behind?
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Standardized processes to manage workflows and automate approvals.
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Process automization through notification assignment of task and SLAs.
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Phase wise approach for BPM implementation.
12:00PM - 12:20PM
Keynote 4- Role of KYC and AML compliance in seamless Identity Management.
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Periodising the refresh of KYC.
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Layering the e-KYC efficiently for a seamless customer onboarding.​
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Intelligent Process Automation for KYC and other compliances.
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Modeling resilience to KYC and AML norms.
12:30PM- 1:00PM
Panel Discussion- Modernising the core onboarding process with technologies in 2024.
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Understanding and overcoming struggles faced by banks due to outdated technology
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Importance of sifting into a more relevant ecosystem powered by technology and automation.
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Bridging the gap with the technologies, fintechs and the banks.
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Turning the onboarding challenges into engagement opportunities.
1:00PM - 2:00PM
Lunch Break
2:00PM- 2:30PM
Keynote 5- Remote Desktop Attacks: not just a customer's problem
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Understanding the state of hackers and remote desktop attacks in 2024.
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Identifying the attacks on zero day and securing the customers.
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Use of AI and ML in combatting these attacks.
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Exploring the solutions to fight remote desktop attacks.
2:40PM - 3:00PM
Keynote 6- Bridging the gap between online and in branch banking
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Conversational, Personal, Predictive, the new day digital banking.
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Using a multi channel and multifaceted approach to modernising the online banking models.
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Bad online customer experience? Myth or reality?
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Championing online customer experience, gets you miles ahead of the customer acquisition race
3:10PM- 3:30PM
Keynote 7- Active MFA and 2FA in seamless customer verification.
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Identity in a digital world: A new chapter in social contract.
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Biometric Authentication: the key to effective authentication.
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3D face mapping as a true differentiator in biometric liveness detection.
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How we can simplify the onboarding process as digital identity is multilayered and complex?
3:40PM - 4:00PM
Coffee Break
4:00PM- 4:30PM
Panel Discussion- Viability of Attribute linking model for Digital identity
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Organizations adopting Innovative approach to Digital Identity
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Focus on Recording attribute linkages.
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Disaggregated and Flexible approach to Trust.
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Viewing attributed identity as a central to accessing a wide variety of services.
4:40PM - 5:00PM
Keynote 8- Augmented Analytics: The future of business intelligence.
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Humanizing customer complaints and feedback using NLP algorithms.
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How augmented analytics can help banks improve their products, services, and other aspects of a business?
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Data Points and AI in having a more accurate analytics.
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Government, Banks and Fintech collaborations in achieving an accurate business intelligence framework.
5:00PM
Networking Cocktail Reception
Day 2- November 14, 2024
9:00AM - 9:15AM
Opening Remarks
9:20AM - 9:40AM
Keynote 9: Gamifying, customer onboarding and user verification.
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How to Turn onboarding challenges into engagement opportunities?
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Understanding the millennial and staying a step ahead of the competition.
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How can banks improve their onboarding experience and increase the conversion rates.
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Understanding the perks of outsourcing an intuitive and engaging user authentication solution.
9:50AM - 10:20AM
Keynote 10- Automating Onboarding for Customers
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How a bank's first impression is while onboarding the customer.
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Why a good onboarding experience, crucial to the entire Client Lifecycle.
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Making a Shift From Transactional To Relational Experiences.
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Intuitive onboarding experiences for the customers.
10:30AM- 10:50AM
Keynote 11- Leveraging the power of behavioral economics in banking.
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Behavioral economics is the key to user engagement in banking.
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Using algorithms and Predictive analysis to make precise cross sell and upsell recommendations.
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How can sentiment analysis help in improving the customer experience and also gain insight into the market?
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Exploring different frameworks and toolkits that can connect the design community and create customer empathy across the organization.
11:00AM - 11:20AM
COFFEE BREAK
11:20AM- 11:50AM
Panel Discussion- Risk Management and Threat Prevention.
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Zero day threat detection and prevention.
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Identity Theft a major set back in any digital onboarding framework.
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How to keep yourself and your customers compliant to Anti-Money Laundering norms.
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Risks of AI – Opaque algorithms, Algorithmic and Internet Bias, Public perception. Can AI replicate Biometrics?
12:00PM - 12:20PM
Keynote 12- AI and ML Powered Customer-centric Banking
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How can KPIs provide the benchmarking milestones that allow banks to craft optimal customer journeys for each persona?
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Chatbots and conversational AI's a winner in providing golden customer experiences.
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Use of AI in understanding the customer needs and upselling.
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How to cross-sell in a highly competitive environment?
12:30PM- 1:00PM
Keynote 13- Role of Biometrics and KYC in seamless and accurate customer onboarding.
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How physical digital identity system can put users at risk due to over exposure of information?
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How we can simplify the onboarding process as digital identity is multilayered and complex?
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How Biometrics like Voice/Fingerprint/ Facial/Retina recognition,Palm/Hand/Breath/Blood Scan,DNA, Body scan, etc. affect the future of banking security?
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Identity in a digital world: A new chapter in social contract.
1:00PM - 2:00PM
Lunch Break
2:00PM- 2:30PM
Keynote 14- Reducing Onboarding Friction with technology.
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Design For The Customer, Not The data centre.
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Leveraging Pre-Fill & Validation Services.
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How saving applications can help customers onboard through, "Any Device, Any Channel, and Channel-Crossover".
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Growing AI acceptance across the industry.
2:40PM - 3:00PM
Keynote 15- Significance of API’s in lowering adaptation costs
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Why not getting burdened with legacy infrastructure and getting built from modern technology stacks advantageous?
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Traditional banking as an open platform.
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How API’s dispense cost effective solutions to lowering adaptation costs.
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How can banks modernise themselves amid a API revolution throughout the industries.
3:10PM- 3:30PM
Keynote 16- How Face, voice and fingerprint recognition tech plays a major role in multifactor authentication?
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Importance of adding an additional layer of security to the traditional password model.
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How are the fintech’s overcoming the risks involved with MFA.
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How face, voice and fingerprintrecognition solutions safeguard the system from major data breaches.
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How the MFA technologies have come a long way and are still changing.
3:40PM - 4:00PM
Coffee Break
4:00PM- 4:30PM
Panel Discussion- Importance of a Robust Organisational Diligence Framework.
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Organizations adopting Innovative approach to Digital Identity and risk screening.
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Focus on a streamlined and dynamic approach to organisational diligence.
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Essential things to keep in mind while determining the risk appetite.
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How over reliance on shiny tools can turn out to be a costly mistake for the FI's.
4:40PM - 5:00PM
Keynote 17- Privacy Enhancing Technology: Future of Authentication and Digital Identity
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How traditional and paper-based onboarding would expose clients and the employees to a higher risk.
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Significance of end-to-end online account opening and onboarding.
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How the pandemic would affect in adaptation of technologies like biometrics,face and voice recognition.
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Increasing relevance of document scanning and verification solutions, improving onboarding speeds
5:00PM
Networking Cocktail Reception