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Digital Onboarding Forum- London, 2023

Interested in speaking or reserving your slot on the agenda? Write to us at info@digitalonboardingforum.com or apply for your preferred slot by clicking below.

Day 1- April 12, 2023

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9:00AM - 9:30AM

Registration and Network Onboarding

9:45AM - 10:00AM

Opening Remarks

10:00AM - 10:20AM

Keynote 1- Connecting the dots – fraud, KYC, AML and CX Perspectives form the World’s Largest iGaming Group

As the lines between consumer security, compliance, and driving acceptance blur, Signicat and PokerStars have joined forces to tackle these obstacles head-on. By combining deep collaboration with ground-breaking technology, they are revolutionized digital onboarding at one of the world's most prominent entertainment brands. Listen to Keith and Riten as they share captivating insights into their joint efforts to streamline and enhance the digital onboarding experience.

10:30AM- 11:10AM

Keynote 2- How Modern Identity Tackles Digital Vulnerability

Join ForgeRockers Adam Preis and Marcin Zimny to find out how inclusive identity, powered by modern identity and access management (IAM) helps organisations tackle digital vulnerability by giving all young people, adults, and the elderly simple and safe access to digital services.   

11:15AM - 11:45AM

COFFEE BREAK

11:45AM- 12:00PM

Keynote 3- How Face, voice and fingerprint recognition tech plays a major role in multifactor authentication

  • Full integration between front and back office. Why are incumbent banks lagging behind?

  • Standardized processes to manage workflows and automate approvals.

  • Process automization through notification assignment of task and SLAs.

  • Phase wise approach for BPM implementation.

12:10PM - 12:30PM

Keynote 4- Identity Management: The Foundation of an AML Framework

  • UK Regulations (A reminder)

  •  Poor CDD leads to broken KYC

  • Potential Automation in KYC

  • Testing and Resilience 

12:40PM- 1:10PM

Panel Discussion- Modernising the core onboarding process with technologies in 2023.

  • Understanding and overcoming struggles faced by banks due to outdated technology

  • Importance of sifting into a more relevant ecosystem powered by technology and automation.

  • Bridging the gap with the technologies, fintechs and the banks.

  • Turning the onboarding challenges into engagement opportunities. 

1:10PM - 2:10PM

Lunch Break

2:10PM- 2:30PM

Keynote 5- KYC onboarding for commercial banks and the applicable legislations and the difficulties to apply certain requirements in certain jurisdictions, especially MENA

Corrected standards, processes, and procedures to align with regulations applicable for commercial banks setting differences on the type of relationships (syndicated loan/project finance/trade finance / Schuldschein and bonds) to apply the correct level of due diligence"

2:40PM - 3:10PM

Keynote 6- The true cost of digital onboarding and KYC

  • There is no second chance in making the first impression

  • Challenges in digital onboarding

  • Knowing your customer doesn’t end at onboarding, it’s just a start!

  • The true power of data is what drives customers in

  • The power of platforms

 

3:10PM- 3:40PM

Keynote 7- Managing Fraud Detection:  What your consumers really want from their onboarding and brand experience

If a consumer has a pleasant experience on your site, it reflects positively on your brand. However, if they’re unsatisfied, whether at the initial signup or before they check-out, they may leave and look for alternatives.


You want to keep consumers happy, but you can’t relax fraud prevention or you could be signing up scammers, enabling thieves to steal from you. So how can you ensure high levels of acceptance and customer satisfaction, building brand trust without compromising security?

3:40PM - 4:00PM

Coffee Break

4:00PM- 4:30PM

Panel Discussion: Effective identity verification and secure ML Operations: Perspective from the Banks and fintechs

  • With ever increasing fraud, what are the new key alleys that banks and financial services are looking into to protect the customers.

  • How important is the collaboration between the banks and the fintechs in achieving effective identity verification and minimising the friction for the customers.

  • What are the key benefits of outsourcing the Verification and fraud prevention operations than developing them in house.

  • How are banks and fintechs ensuring the customers staying complianct to the ever changing AML Norms.

  • With ever increasing relevance of AI and advancements, just a vague question, but, do you think AI can replace biometrics?

  • How do we overcome the challenges of synthetic identites, effectively.

4:40- 5:00 PM

Keynote 8- Insider Fraud: the Lesser Known Threat

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Claire’s PhD thesis is on the role of insider fraudsters within FinTechs, and aims to assist FinTechs to reflect on how they detect, deter, prevent and respond to insider fraud, as well as increase people’s awareness of it. Insider fraud has “attracted little scholarly attention” (Shepherd and Button, 2019, p. 972) and so Claire hopes to fill a gap in the research ‘market’.

 

Speaker: Claire Maillet, Director of Financial Crime Operations at Ziglu

5:00PM

Networking Cocktail Reception

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Day 2- April 13, 2023

9:00AM - 9:15AM

Opening Remarks

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9:20AM - 9:40AM

Keynote 9: Elevate onboarding with the power of the SIM

  •  We need to talk about data: validity, accuracy and confirmation are crucial in onboarding, but how good is your data?

  •  Companies and users both deserve better onboarding: Speed, compliance, precision, security, and an awesome customer UX - Matt shows how you can have your cake and eat it.

  • How to harness the power of live mobile data: discover how and why tier-1 banks, fintechs, cryptocurrency and e-commerce users are seeing big benefits in using mobile intelligence as we speak.

  • Lastly - best of all - discover just how easy it is to consume - Matt shows how one API unlocks a unique and incredibly powerful set of onboarding solutions.

 

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9:50AM - 10:20AM

Keynote 13- Seamless and automation-driven approach to KYC for good customer experience

  • How physical digital identity system can put users at risk due to over exposure of information?

  • How we can simplify the onboarding process as digital identity is multilayered and complex?

  • How Biometrics like Voice/Fingerprint/ Facial/Retina recognition,Palm/Hand/Breath/Blood Scan,DNA, Body scan, etc. affect the future of banking security?

  • Identity in a digital world: A new chapter in social contract.

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10:30AM- 10:50AM

Keynote 11- Native digitization (digital onboarding and electonic signature)

  • How can you significantly accelerate the purchasing process in a bank or insurance company and make it at the same time more user-friendly?

  • Our SaaS solution called NFINITY Contracting Platform ensures a strong, legally effective identity verification, consent recording and electronic signature

  • Ready for you within weeks, no more papers and archiving

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11:00AM - 11:20AM

COFFEE BREAK

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11:20AM- 11:50AM

Panel Discussion- Risk Management and Threat Prevention.

  • Zero day threat detection and prevention.

  • Identity Theft a major set back in any digital onboarding framework.

  • How to keep yourself and your customers compliant to Anti-Money Laundering norms.

  • Risks of AI – Opaque algorithms, Algorithmic and Internet Bias, Public perception. Can AI replicate Biometrics?​

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12:00PM - 12:20PM

Keynote 12- Bridging the Gap: Importing Best Practices for Digital Identity Onboarding from Africa

  • How Digital Identity is Enabling GDP Growth in Africa

  • The Intrinsic relationship between Digital Onboarding and ID Verification

  • The building blocks of Digital Onboarding using Biometrics

  • Sequencing the right biometrics for your Digital Identity Journey

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12:30PM- 1:00PM

Keynote 13- Automating onboarding for customers

- How a customer's first impression is created during onboarding.

- Why a good onboarding experience is important to the entire client lifecycle.

- Making the shift from transactional to relational experiences.

- Making onboarding an intuitive experience

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1:00PM - 2:00PM

Lunch Break

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2:00PM- 2:30PM

Keynote 14- Reducing Onboarding Friction with technology.

  • Design For The Customer, Not The data centre.

  • Leveraging Pre-Fill & Validation Services.

  • How saving applications can help customers onboard through, "Any Device, Any Channel, and Channel-Crossover".

  • Growing AI acceptance across the industry.

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Speaker- Sergey Fedorov: Head of KYC/KYB at Anna Money

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2:40PM - 3:00PM

Keynote 15- Nobody knows you're a dog - 30 years later

In 1993, Peter Steiner came with the cartoon, "On the internet, nobody knows you're a dog", and this is still the problem we struggle with. Who do we meet online, and why is it important o know who you meet. The financial directive in Norway was updated, putting more responsibility of identity proofing on the financial institutions, because there is a lot of close-relations fraud, where somebody else than the owner on an eID is using it for their own benefit. How can we make good solutions for users to prove that they are not a dog

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3:10PM- 3:30PM

Banking of the future: Bancassurance

  • Bancassurance concept: Revenue increase driver

  • Agile & Innovative Fintechs to Corporates successful collaboration: Deutsche Bank case

  • Tech advanced platform: Technology and Data platform for seamless integration to the banks

  • How we today build what future customers expect: AI Products & Trends to keep customer loyalty high

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3:40PM - 4:00PM

Coffee Break

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4:00PM- 4:30PM

Panel Discussion- Importance of a Robust Organisational Diligence Framework.

  • Organizations adopting Innovative approach to Digital Identity and risk screening.

  • Focus on a streamlined and dynamic approach to organisational diligence.

  • Essential things to keep in mind while determining the risk appetite.

  • How over reliance on shiny tools can turn out to be a costly mistake for the FI's.

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4:40PM - 5:00PM

Keynote 17- Privacy Enhancing Technology: Future of Authentication and Digital Identity

  • How traditional and paper-based onboarding would expose clients and the employees to a higher risk.

  • Significance of end-to-end online account opening and onboarding.

  • How the pandemic would affect in adaptation of technologies like biometrics,face and voice recognition.

  • Increasing relevance of document scanning and verification solutions, improving onboarding speeds

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5:00PM

Networking Cocktail Reception

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