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Digital Onboarding Forum- London, 2023

Interested in speaking or reserving your slot on the agenda? Write to us at info@digitalonboardingforum.com or apply for your preferred slot by clicking below.

Day 1- April 12, 2023

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9:00AM - 9:30AM

Registration and Network Onboarding

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9:45AM - 10:00AM

Opening Remarks

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10:00AM - 10:20AM

Keynote 1- Enabling a brand design system and Customer centric intelligent Onboarding.

  • Customer-centric banking business models for the future.

  • ​How to build personalised customer relationships that could be more powerful than ever possible.

  • Making a Shift From Transactional To Relational Experiences.

  • Intuitive onboarding experiences for the customers.

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10:30AM- 11:10AM

Keynote 2- Tackling Digital Vulnerability With Inclusive Identity

Join ForgeRockers Adam Preis and Marcin Zimny to find out how inclusive identity, powered by modern identity and access management (IAM) helps organisations tackle digital vulnerability by giving all young people, adults, and the elderly simple and safe access to digital services.   

 
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11:15AM - 11:45AM

COFFEE BREAK

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11:45AM- 12:00PM

Keynote 3- How Face, voice and fingerprint recognition tech plays a major role in multifactor authentication

  • Full integration between front and back office. Why are incumbent banks lagging behind?

  • Standardized processes to manage workflows and automate approvals.

  • Process automization through notification assignment of task and SLAs.

  • Phase wise approach for BPM implementation.

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12:10PM - 12:30PM

Keynote 4- Role of KYC and AML compliance in seamless Identity Management.

  • Periodising the refresh of KYC.

  • Layering the e-KYC efficiently for a seamless customer onboarding.​

  • Intelligent Process Automation for KYC and other compliances.

  • Modeling resilience to KYC and AML norms.

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12:30PM- 1:00PM

Panel Discussion- Modernising the core onboarding process with technologies in 2023.

  • Understanding and overcoming struggles faced by banks due to outdated technology

  • Importance of sifting into a more relevant ecosystem powered by technology and automation.

  • Bridging the gap with the technologies, fintechs and the banks.

  • Turning the onboarding challenges into engagement opportunities. 

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1:00PM - 2:00PM

Lunch Break

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2:00PM- 2:30PM

Keynote 5- Developments in digital identity, and its relationship /interaction with legal identity.

​Speaker: Niall McCann-Policy Advisor-  Legal Identity United Nations 

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2:40PM - 3:00PM

Keynote 6- Bridging the gap between online and in branch banking

  • Conversational, Personal, Predictive, the new day digital banking.

  • Using a multi channel and multifaceted approach to modernising the online banking models.

  • Bad online customer experience? Myth or reality?

  • Championing online customer experience, gets you miles ahead of the customer acquisition race

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3:10PM- 3:30PM

Keynote 7- Active MFA and 2FA in seamless customer verification. 

  • Identity in a digital world: A new chapter in social contract.

  • Biometric Authentication: the key to effective authentication.

  • 3D face mapping as a true differentiator in biometric liveness detection.

  • How we can simplify the onboarding process as digital identity is multilayered and complex?

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3:40PM - 4:00PM

Coffee Break

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4:00PM- 4:30PM

Panel Discussion- Viability of Attribute linking model for Digital identity

  • Organizations adopting Innovative approach to Digital Identity

  • Focus on Recording attribute linkages.

  • Disaggregated and Flexible approach to Trust.

  • Viewing attributed identity as a central to accessing a wide variety of services.

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4:40PM - 5:00PM

Keynote 8- Fraud Prevention and Financial Crime Management, raise in complex fraud: a challenge to overcome for the banks and payments.

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Speaker: Claire Maillet, Head of Financial Crime Operations at Ziglu

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5:00PM

Networking Cocktail Reception

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Day 2- April 13, 2023

9:00AM - 9:15AM

Opening Remarks

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9:20AM - 9:40AM

Keynote 9: Gamifying, customer onboarding and user verification.

  • How to Turn onboarding challenges into engagement opportunities?

  • Understanding the millennial and staying a step ahead of the competition.

  • How can banks improve their onboarding experience and increase the conversion rates.

  • Understanding the perks of outsourcing an intuitive and engaging user authentication solution.

 

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9:50AM - 10:20AM

Keynote 10- Automating Onboarding for Customers

  • How a bank's first impression is while onboarding the customer.

  • Why a good onboarding experience, crucial to the entire Client Lifecycle.

  • Making a Shift From Transactional To Relational Experiences.

  • Intuitive onboarding experiences for the customers.

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10:30AM- 10:50AM

Keynote 11- Leveraging the power of behavioral economics in banking.

  • Behavioral economics is the key to user engagement in banking.

  • Using algorithms and Predictive analysis to make precise cross sell and upsell recommendations.

  • How can sentiment analysis help in improving the customer experience and also gain insight into the market?

  • Exploring different frameworks and toolkits that can connect the design community and create customer empathy across the organization.

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11:00AM - 11:20AM

COFFEE BREAK

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11:20AM- 11:50AM

Panel Discussion- Risk Management and Threat Prevention.

  • Zero day threat detection and prevention.

  • Identity Theft a major set back in any digital onboarding framework.

  • How to keep yourself and your customers compliant to Anti-Money Laundering norms.

  • Risks of AI – Opaque algorithms, Algorithmic and Internet Bias, Public perception. Can AI replicate Biometrics?

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12:00PM - 12:20PM

Keynote 12- AI and ML Powered Customer-centric Banking

  • How can KPIs provide the benchmarking milestones that allow banks to craft optimal customer journeys for each persona?

  • Chatbots and conversational AI's a winner in providing golden customer experiences.

  • Use of AI in understanding the customer needs and upselling.

  • How to cross-sell in a highly competitive environment?

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12:30PM- 1:00PM

Keynote 13- Seamless and automation-driven approach to KYC for good customer experience

  • How physical digital identity system can put users at risk due to over exposure of information?

  • How we can simplify the onboarding process as digital identity is multilayered and complex?

  • How Biometrics like Voice/Fingerprint/ Facial/Retina recognition,Palm/Hand/Breath/Blood Scan,DNA, Body scan, etc. affect the future of banking security?

  • Identity in a digital world: A new chapter in social contract.

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1:00PM - 2:00PM

Lunch Break

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2:00PM- 2:30PM

Keynote 14- Reducing Onboarding Friction with technology.

  • Design For The Customer, Not The data centre.

  • Leveraging Pre-Fill & Validation Services.

  • How saving applications can help customers onboard through, "Any Device, Any Channel, and Channel-Crossover".

  • Growing AI acceptance across the industry.

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Speaker- Sergey Fedorov: Head of KYC/KYB at Anna Money

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2:40PM - 3:00PM

Keynote 15- Significance of API’s in lowering adaptation costs

  • Why not getting burdened with legacy infrastructure and getting built from modern technology stacks advantageous?

  • Traditional banking as an open platform.

  • How API’s dispense cost effective solutions to lowering adaptation costs.

  • How can banks modernise themselves amid a API revolution throughout the industries.

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3:10PM- 3:30PM

Keynote 16- How Face, voice and fingerprint recognition tech plays a major role in multifactor authentication?

  • Importance of adding an additional layer of security to the traditional password model.

  • How are the fintech’s overcoming the risks involved with MFA.

  • How face, voice and fingerprintrecognition solutions safeguard the system from major data breaches.

  • How the MFA technologies have come a long way and are still changing.

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3:40PM - 4:00PM

Coffee Break

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4:00PM- 4:30PM

Panel Discussion- Importance of a Robust Organisational Diligence Framework.

  • Organizations adopting Innovative approach to Digital Identity and risk screening.

  • Focus on a streamlined and dynamic approach to organisational diligence.

  • Essential things to keep in mind while determining the risk appetite.

  • How over reliance on shiny tools can turn out to be a costly mistake for the FI's.

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4:40PM - 5:00PM

Keynote 17- Privacy Enhancing Technology: Future of Authentication and Digital Identity

  • How traditional and paper-based onboarding would expose clients and the employees to a higher risk.

  • Significance of end-to-end online account opening and onboarding.

  • How the pandemic would affect in adaptation of technologies like biometrics,face and voice recognition.

  • Increasing relevance of document scanning and verification solutions, improving onboarding speeds

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5:00PM

Networking Cocktail Reception

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