Digital Onboarding Forum- Singapore, 2023

Registration and Network Onboarding

Opening Remarks

Keynote 1- Enabling a brand design system and Customer centric intelligent Onboarding.

• Customer-centric banking business models for the future.

• ​How to build personalised customer relationships that could be more powerful than ever possible.

• Making a Shift From Transactional To Relational Experiences.

• Intuitive onboarding experiences for the customers.

Speaker- Arjun Chib- MD, Global Head, Private and Business Onboarding Operations Standard Chartered Bank​

Keynote 2- Simplify the secure automated on-boarding and digital identity - over emerging economic

• Understanding the state of hackers and remote desktop attacks in 2023.

• Identifying the attacks on zero day and securing the customers. 

• Automating Customer Onboarding and Digital Identity Verification.

• Exploring the solutions to fight remote desktop attacks.

COFFEE BREAK

Keynote 3- Overcoming challenges in Digital Onboarding.

• Periodising the refresh of KYC.

• Layering the e-KYC efficiently for a seamless customer onboarding.​

• Intelligent Process Automation for KYC and other compliances.

• Modeling resilience to KYC and AML norms.

Speaker- Avishek Dey, Business Lead, APAC at Onfido

Keynote 3- Integrated Customer Onboarding

• Periodising the refresh of KYC.

• Layering the e-KYC efficiently for a seamless customer onboarding.​

• Intelligent Process Automation for KYC and other compliances.

• Modeling resilience to KYC and AML norms.

Speaker- Mahendra Pratap, Chief Executive Officer at Asti Infotech

Panel Discussion- Modernising the core onboarding process with technologies in 2023.

• Understanding and overcoming struggles faced by banks due to outdated technology

• Importance of sifting into a more relevant ecosystem powered by technology and automation.

• Bridging the gap with the technologies, fintechs and the banks.

• Turning the onboarding challenges into engagement opportunities. 

Lunch Break

Keynote 5- Customer Identity: Removing Friction From the Digital Customer Journey

• Customer engagement, purchasing and privacy setting behavior is influenced by the experience that brands provide. If the experience is not relevant, is perceived as insecure or fraught with functional hurdles consumers are likely to move on to your competitor. This session will focus on the business value of Customer Identity & Access Management (CIAM) and why it’s related to creating and orchestrating frictionless, trustworthy experiences that drive business growth.

Speaker: Karunanand Menon- Regional Principal Solutions Engineer at Okta

Keynote 6- Bridging the gap between online and in person Banking.

• Conversational, Personal, Predictive, the new day digital banking.

• Using a multi channel and multifaceted approach to modernising the online banking models.

• Bad online customer experience? Myth or reality?

• Championing online customer experience, gets you miles ahead of the customer acquisition race

Speaker- Izzat Aziz Director of Technology, Risk and Cybersecurity at

KPMG

Panel Discussion- Digital Customer Onboarding, Customer Experience and Secure Customer Identity Verification. 

• Humanizing customer complaints and feedback using NLP algorithms.

• Organizations adopting Innovative approach to Digital Identity and risk screening.

• Importance of a robust Digital Identity Verification System.

• How COVID has rapidly accelerated Digital Transformation and is still changing.

• Government, Banks and Fintech collaborations in achieving an accurate business intelligence framework.

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Coffee Break

Keynote 8- Keeping the community safe from scammers and security.

• Identity in a digital world: A new chapter in social contract.

• Biometric Authentication: the key to effective authentication.

• 3D face mapping as a true differentiator in biometric liveness detection.

• How we can simplify the onboarding process as digital identity is multilayered and complex?

Networking Cocktail Rece

Networking Cocktail Reception